At Innovative Electronics, customer satisfaction is our priority. We strive to provide high-quality electronic products, but we understand that there may be instances where a return or refund is necessary. This policy outlines the conditions and procedures for returning items.
1. Eligibility for Returns
Customers may return products within 7 days of purchase, provided the item is in its original condition. The product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and warranty cards. A valid receipt or proof of purchase must accompany all return requests.
2. Non-Returnable Items
Certain items are not eligible for return. These include opened software packages, digital products, and consumable electronic accessories such as earphones and chargers. Additionally, products damaged due to misuse, unauthorized repairs, or mishandling will not be accepted for return or refund.
3. Refund Process
Once we receive your returned item, our team will inspect it to determine eligibility for a refund. If approved, we will process your refund using the original payment method within 7 business days. Customers may also choose to exchange the item for another product of equal value. If the returned item is deemed ineligible for a refund, we will notify the customer accordingly.
4. How to Initiate a Return
To start a return, please contact our customer service team via phone, email, or by visiting one of our store locations. Our representatives will guide you through the process and provide any necessary instructions.